Job Openings >> Service Manager
Service Manager
Summary
Title:Service Manager
ID:1120
Department:Service
Position Location:Madison, WI
Description

Job Summary

A franchise auto dealer has an immediate opening for an experienced Fixed Operations Manager. You will be responsible for overseeing the service and parts department of this store. Prior franchise experience is preferred. Our ideal candidate is a proven leader who believes in developing the talent in the department, who is focused on the good of the store and ensuring everyone on the team is meeting their potential..

Responsibilities and Duties

  • Preparing budget, goals, and objectives for the service and parts departments and monitoring performance
  • Hiring and training of qualified service and parts personnel.
  • Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
  • Working with customers and their warranty claims by understanding and applying manufacturer warranty guidelines.
  • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
  • Strives for 100% customer satisfaction by building relationships with customers
  • Work with variable operation managers to improve operations, performance, and profitability
  • Understands and ensures compliance with manufacturer warranty and policy procedures
  • Maintains outstanding business relationships with manufacturer
  • Sets, monitors and drives objectives of Advisors, Technicians, and parts personnel.
  • Support, train, motivate, counsel, and monitor the performance of all service & parts department staff.
  • Attract, develop and retain talent for the store.
  • Develop processes to ensure consistent follow up to create and maintain positive relationships with customers to drive customer loyalty and CSI.
  • Ensure that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
  • Manage the service and parts customer areas to be retail ready with proper displays, point of purchase information, comfort and cleanliness.
  • Maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.

Qualifications and Skills

  • Valid Drivers license is required
  • Minimum 5 years of experience in a franchise automotive service and parts department, preferably management experience.
  • Top candidates will have previous experience working with DealerTrack DMS
  • Outstanding leadership skills which focus on treating employees with respect
  • Unwavering commitment to ethical business practices
  • Understands and keeps abreast of, and complies with federal, state and local regulations
  • Organization and leadership skills are a priority.
  • Strong communication skills are required to work with customers, employees, and vendors.

Benefits

Competitive compensation plus benefits. This is a great team that enjoys work but works hard to achieve results.

Confidential screening process.

Madison, WI

This opening is closed and is no longer accepting applications
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