Job Openings >> Call Center Manager
Call Center Manager
Summary
Title:Call Center Manager
ID:1213
Department:Business Development
Position Location:St. Charles, MO
Description

Job Description

Experienced manager wanted!

The ideal candidate will have experience managing a team that is paid and driven by their results. Must be able to encourage and motivate individuals to perform at their best while creating a team on a mission to exceed goals and expectations. Business development team members make the very important first impression with most customers so only the highest level of customer service focused individuals should apply.

This manager’s time will be spent:

  • Taking/making calls alongside the team, including taking over a call to help team members improve their performance.
  • Hire, train, coach and encourage team members to make a large volume of outbound calls to set appointments with customers that have expressed an interest in business products.

As the manager of this department you will also ensure all required reporting is completed promptly and submitted to the General Manager or other designated individuals.

DUTIES & RESPONSIBILITIES:

· Ensure the entire team provide an outstanding customer experience

Hire and staff the department to meet company goals of production while managing cost.

· Train staff to follow direction in showcasing company products and options

· Ensure all team members maintain accurate customer records

· Schedule team member to ensure peak hours have adequate coverage and all necessary hours are covered.

· Conduct call audits and coach staff based on meeting call expectations

· Meet department goals

· Create and distribute departmental required reporting

· Attend meetings as required of department managers

· Be professional in dress and manner

QUALIFICATIONS:

· Computer skills

· Ability to prioritize effectively

· Strong organizational skills.

· Strong written and oral communication skills

· High school education or equivalent

REQUIREMENTS:

3 yrs experience in a training and/or management role

2 yr prior customer service role or outbound call center experience.

Competitive compensation package including benefits based on skills and experience.

Job Type: Full-time

This opening is closed and is no longer accepting applications
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